RoyalCoala Terms and Conditions

Welcome to RoyalCoala. By accessing and using our website at royalcoala.com, you agree to be bound by the terms and conditions set out on this page. Please read this document carefully before registering an account or placing any bets. At Royal Coala, we operate under Green Champions Leader S.R.L., incorporated in Costa Rica (San José, Montes de Oca, San Pedro, Los Yoses, Ly Center), registration number 3-102-917157. These terms govern your relationship with us and apply to all services we offer, including casino games, live dealer tables, and sports betting.

1. Acceptance of Terms

By completing registration on our platform, you confirm that you have read, understood, and accepted these terms in full. At RoyalCoala, we reserve the right to amend or update these terms at any time without prior notice. Continued use of our services after any changes constitutes your acceptance of the revised terms. If you do not agree with any part of these conditions, you must stop using our website immediately.

2. Eligibility and Account Registration

To use our services at Royal Coala, you must meet the following requirements before creating an account:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any restricted territory, including Aruba, Bonaire, Curaçao, Saba, Statia, St. Maarten, UAE, Brunei, Cambodia, North Korea, Japan, or Qatar.
• You must provide accurate, complete, and truthful information during registration.
• You may hold only one account with us — duplicate accounts will be closed.
• You must not be acting on behalf of another person.

At RoyalCoala Casino, we conduct identity verification (KYC) as part of our compliance obligations. You are required to upload supporting documents within 30 days of registration or before your first withdrawal request. We will confirm your verification status by email within 24 hours of document submission.

3. Deposits, Withdrawals and Payment Methods

3.1 Deposits

Our Royal Coala casino accepts deposits via Visa (£25–£500), Mastercard (£25–£500), Instant Bank Transfer (£20–£8,000), Apple Pay (£20–£850), Google Pay (£20–£850), and a full range of cryptocurrencies including BTC, ETH, LTC, BCH, USDT (BEP20 and TRC20), and USDC (BEP20 and SOL), each with limits of £20–£5,000. The minimum deposit to qualify for our welcome bonus is £25.

3.2 Withdrawals

At RoyalCoala, all withdrawals are processed via cryptocurrency only through the GB cashier. Each transaction is capped at £100–£500. Before a withdrawal can be requested, deposits must be wagered at least 3 times, or staked in full on sports at odds of 1.50 or higher. Failure to meet this condition may result in a fee of up to 10% of the deposit amount.

Our withdrawal limits are as follows:

• Maximum withdrawal: €5,000 per day
• Maximum withdrawal: €25,000 per calendar month
• Single transaction cap: £500
• Wins exceeding €30,000 may be paid in monthly instalments at our discretion
• Players who have made only one deposit may withdraw no more than 15x that deposit amount
• If a deposit or bet limit is active, withdrawals are capped at 10% of the withdrawable balance per month

4. Bonuses and Promotions

We offer a range of bonuses at Royal Coala Casino. All promotional offers are subject to specific terms, and only one bonus may be active at any time. Below are the key standing rules that apply to all our promotions:

• Bonuses are valid for 7 days; deposit bonuses remain valid for 10 days.
• Free spin winnings carry a 35x wagering requirement and are capped at £100.
• No-deposit winnings are capped at £25.
• Maximum wins from deposit bonuses scale with the offer: 200%+ pays 3x deposit; 150–199% pays 6x; 120–149% pays 8x; 100–119% pays 10x; 25–99% pays 12x.

4.1 Welcome Casino Bonus

Our RoyalCoala welcome offer gives new players a 200% match bonus up to £1,500 on their first deposit. The minimum qualifying deposit is £25. The wagering requirement is 45x and applies to slots only. Players have 45 days to complete the requirement, and qualifying bets must be between £0.50 and £5.00. The maximum win from this bonus is capped at 3x the deposit amount. This offer cannot be combined with any other promotion.

4.2 Sports Betting Bonus

We also provide a Welcome Sports Freebet of up to £100. Freebets are valid for 7 days, the stake is deducted from winnings, and only Football, Basketball, Ice Hockey, Tennis, and Volleyball qualify. The maximum win from a freebet is £100 or 3x its value, whichever is reached first. Our Combo Boost offers 50% extra winnings on qualifying accumulator bets.

4.3 Ongoing Promotions

At Royal Coala, we run several regular promotions for existing players, including:

• Reload Casino Bonus: 150% up to £3,000
• Freespin Bonanza: up to 200 free spins on Big Bass Splash
• Daily Casino Cashback: 10% up to £2,000
• Crypto Bonus: 500% up to £500

5. Games and Software

Our RoyalCoala platform hosts over 3,500 games supplied by 67 studios, including Betsoft, Novomatic, Yggdrasil, Playson, Evoplay, BGaming, PG Soft, Spribe, Endorphina, and many more. We offer slots, roulette, blackjack, baccarat, video poker, table games, jackpot games, crash games (including Aviator, JetX, Spaceman, Plinko, and Mines), Slingo, scratch cards, virtual games, and a full live casino section. Our live dealer games are powered by Lucky Streak, Vivo Gaming, XPG, 7Mojos, Medialive, and Betsolutions. We also offer sports betting across a wide range of markets.

6. VIP Club and Loyalty Programme

Our Royal Coala VIP Club is available by invitation only and is awarded based on play frequency. Membership is not permanent and must be maintained through continued activity. Benefits include fast withdrawals, a dedicated VIP account manager, and personalised offers with reduced wagering requirements, including cashback. We also run a Rewards section and regular Tournaments alongside the VIP programme.

7. Responsible Gambling

At RoyalCoala Casino, we are committed to promoting responsible gambling. We provide tools including deposit limits, bet limits, and self-exclusion options to help you stay in control. If you believe you may have a gambling problem, we encourage you to contact our support team at support@royalcoala.com or reach out to a recognised responsible gambling organisation. Players who have applied deposit or bet limits will have their withdrawal amounts restricted accordingly, as described in Section 3.2.

8. Restricted Territories and Bonus Exclusions

We do not accept players from certain jurisdictions. In addition to the fully restricted countries listed in Section 2, bonus offers are not available to residents of a separate, extended list of territories including the United States, United Kingdom (for certain offers), France, Germany, Netherlands, Spain, Italy, and many others. Players are responsible for verifying whether they are eligible for any given promotion before opting in.

9. Intellectual Property

All content on the RoyalCoala website, including text, graphics, logos, game interfaces, and software, is our property or licensed to us. You may not reproduce, distribute, or commercially exploit any part of our content without our express written permission.

10. Limitation of Liability

At Royal Coala, we provide our services on an "as is" basis. We do not guarantee uninterrupted access to the platform and accept no liability for losses arising from technical failures, connectivity issues, or third-party service disruptions. Our liability to you in any circumstance shall not exceed the total funds held in your account at the time of the claim.

11. Governing Law

These terms are governed by the laws of Costa Rica. Our RoyalCoala operation is registered under Green Champions Leader S.R.L. (registration number 3-102-917157). Any disputes arising from use of our services shall be subject to the jurisdiction of the competent courts of Costa Rica. For any queries, please contact us at support@royalcoala.com.