RoyalCoala Casino Cookie Policy

At RoyalCoala, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them, what choices you have regarding their use, and how they help us deliver a better experience when you visit royalcoala.com. By continuing to browse our site, you agree to our use of cookies as described in this document.

What Are Cookies?

Cookies are small text files that are placed on your device — desktop or mobile — when you visit a website. Here at RoyalCoala Casino, we use cookies to recognise your browser or device, store your preferences, and gather information about how you interact with our platform. Cookies help us ensure that our site functions correctly and that your experience is as smooth and personalised as possible.

Cookies are not harmful to your device. We do not use cookies to store sensitive personal information such as passwords, payment card details, or banking credentials. Any data we collect via cookies is processed in accordance with our Privacy Policy and applicable data protection laws.

Types of Cookies We Use

Our RoyalCoala platform uses several categories of cookies, each serving a distinct purpose. Below is a breakdown of the types we deploy:

Strictly Necessary Cookies

These cookies are essential for the basic functioning of our website. Without them, certain features — such as the Royal Coala login process and navigation between pages — would not work properly. We cannot disable these cookies, and they do not require your consent, as they are fundamental to delivering our service.

• Session management and authentication for your Royal Coala casino login
• Security cookies that protect against fraudulent activity
• Load balancing cookies to ensure site stability
• Cookies that remember your privacy consent preferences

Performance and Analytics Cookies

We use performance cookies to understand how visitors interact with our site. At RoyalCoala Casino, we collect anonymised data about page visits, time spent on specific sections, and which games or features attract the most interest. This information helps us identify areas for improvement and optimise our 3,500+ game catalogue and casino services.

• Page view and session duration tracking
• Error reporting to detect and fix technical issues
• Traffic source analysis to understand how players discover Royal Coala casino online
• Device and browser compatibility monitoring

Functional Cookies

Functional cookies allow our RoyalCoala website to remember choices you make and provide enhanced, personalised features. These may include language preferences, your selected currency (we support GBP, EUR, USD, CAD, AUD, NZD, BRL, and a range of cryptocurrencies), and display settings that persist across sessions.

• Language and localisation preferences (English, German, Finnish, Norwegian, Portuguese, French, Italian)
• Currency and payment method preferences
• Game lobby view settings and filters
• Chat widget preferences for our 24/7 live support

Marketing and Targeting Cookies

With your consent, we at Royal Coala may use marketing cookies to deliver relevant promotions and advertisements. These cookies track your browsing behaviour across our site and, in some cases, across third-party websites, allowing us to show you content that is more likely to be relevant — such as information about our welcome casino bonus, reload offers, or the Royal Coala promo code currently available to new players.

• Retargeting cookies to show relevant ads on partner networks
• Affiliate tracking to identify how you arrived at our site
• Cookies that measure the effectiveness of our promotional campaigns
• Social media interaction cookies (e.g., sharing features)

Third-Party Cookies

Our RoyalCoala Casino platform works with trusted third-party providers who may also set cookies on your device. These include analytics providers, game studios from among our 67 software partners, and payment processors. We do not control third-party cookies directly, and we encourage you to review the privacy policies of those providers.

Third-party services we use that may set cookies include game providers such as Betsoft, Yggdrasil, PG Soft, BGaming, Spribe, and others, as well as live casino partners including Lucky Streak, Vivo Gaming, and XPG. Payment-related third parties may also use cookies during deposit and withdrawal processes.

How Long Do Cookies Last?

We use two types of cookies based on their duration:

• Session cookies — these are temporary and are deleted automatically when you close your browser. They are used primarily for authentication and navigation at Royal Coala.
• Persistent cookies — these remain on your device for a defined period (from a few days up to two years) and are used for remembering your preferences, analytics, and marketing purposes.

Managing and Controlling Cookies

At Royal Coala, we respect your right to control your data. You can manage your cookie preferences at any time through our consent banner, which appears when you first visit our site. You may also control cookies directly through your browser settings — most modern browsers allow you to block or delete cookies.

Please note that if you disable certain categories of cookies on our RoyalCoala Casino website, some features may not function as intended. For example, disabling functional cookies may mean that your language or currency preferences are not saved between visits.

To manage cookies via your browser, refer to the relevant help page for your browser:

• Google Chrome: Settings → Privacy and Security → Cookies
• Mozilla Firefox: Options → Privacy and Security
• Safari: Preferences → Privacy
• Microsoft Edge: Settings → Cookies and Site Permissions

Cookies and Your RoyalCoala Account

When you register and log in to your account at Royal Coala, we use cookies to maintain your session securely. This means you do not need to re-enter your credentials every time you navigate between pages. Cookies also help us apply your bonus settings — for instance, if you are in the middle of a promotion such as our welcome bonus of 200% up to £1,500, our system uses session data to track your eligibility and wagering progress.

We at RoyalCoala Casino are also required by our operational and compliance procedures to use cookies in connection with identity verification. When you complete your KYC process — required before your first withdrawal — cookies help our system maintain continuity throughout that verification session.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or the way we operate our Royal Coala casino services. When we make significant changes, we will notify you via a banner on our site or by email to the address registered on your account. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions about how we use cookies at RoyalCoala Casino, or if you wish to exercise any of your data rights, please do not hesitate to reach out to our support team. We are here to help you 24/7.

• Email: support@royalcoala.com
• Live Chat: Available directly on royalcoala.com around the clock

This Cookie Policy is issued by Green Champions Leader S.R.L., the operator of Royal Coala, incorporated in Costa Rica (San José, Montes de Oca, San Pedro, Los Yoses, Ly Center), registration number 3-102-917157.